Can you be reached by phone?

Yes, you can call (0049) 030 - 23 927 530 at any time. We look forward to hearing from you!

I can't log in anymore!

No problem. No problem. You can write us at info(at)bakido.de and we will take care of your password. Alternatively, you can use the possibility on the website to forget password on the website.

What is the minimum order value?

We have no minimum order amount.

How long does it take to ship the items?

Your order is ready to send, straight after the order is payed. More information you will find on our information about shipping site.

Can I change billing or delivery addresses afterwards?

Yes, as long as your package is still with us, you can send us changes at any time by email (info(at)bakido.de). Since a fast dispatch is important for us, we recommend that you call us here, emails are sometimes read with a time delay and it can happen that the shipment has already left our house when the email is read.

Are the items high-quality European clothing?

We trade exclusively in European brands. Quality standards and sustainability are extremely important to us.

Can I exchange items?

Yes, should you have the rare case and find faulty items, we will of course take them back and refund the money or offer you a replacement delivery depending on availability.

There was a problem with my payment with Paypal. What now?

No problem, we request the amount no later than the next working day via Paypal and use your specified email address.

Is there a direct debit option?

You can pay the ordered goods with the offered payment methods, which include at the moment; invoice; credit card, direct debit, PayPal, prepayment / bank transfer.

Can I only shop online?

You are welcome to visit our warehouse and showroom in person. Please make an appointment.

I would like to buy as at dealer prices, is this possible?

Out of fairness to our dealers, this is not possible unless you provide a trade licence stating that you are commercially engaged in the distribution of baby or children's clothing. If you have any further questions, please click here for more information.